Last Updated: June 2026
Intouch VAS Limited is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, store, and protect information when you access our website, communication platforms, APIs, WhatsApp Business services, SMS services, USSD services, short code services, surveys, loyalty programs, paybill services, and related solutions.
When using our WhatsApp Business Platform services, we may process contact information, message metadata, templates, and conversation information solely for the purpose of delivering WhatsApp Business communications and related services.
Intouch VAS Limited does not sell customer data, WhatsApp conversation data, or personal information to third parties.
We may share information with:
Intouch VAS Limited is committed to complying with the provisions of the Kenya Data Protection Act, 2019 and applicable data protection regulations.
Intouch VAS Limited is duly registered with the Office of the Data Protection Commissioner (ODPC), Kenya, as a Data Processor. In this capacity, we process personal data on behalf of our clients and only in accordance with documented instructions, contractual obligations, and applicable legal requirements.
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our data processing activities are guided by the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.
Where Intouch VAS processes personal data on behalf of clients, the client remains the Data Controller and is responsible for ensuring that appropriate consent, legal basis, and notices have been provided to data subjects where required by law.
Individuals whose personal data is processed through our platforms may exercise their rights under applicable data protection laws, including the right to access, rectify, erase, restrict processing, object to processing, and lodge complaints with the Office of the Data Protection Commissioner where applicable.
We maintain appropriate technical, administrative, and organizational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand user behavior, and enhance user experience.
Our services may integrate with third-party platforms including Meta WhatsApp Business Platform, payment gateways, telecommunications providers, cloud hosting providers, and analytics services.
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
Intouch VAS Limited
The Rock, Westlands, Nairobi, Kenya
Email: info@intouchvas.io
Phone: +254 798 000 444
Website: https://intouchvas.io